UX Research Manager, Capital One
Mandy has led UX Research initiatives for CreditWise, helping millions of Americans improve their credit scores and achieve financial success; and Eno, Capital One’s Artificial Intelligence Digital Assistant, helping people save time, effort, and money when managing their finances. Recently, she conducted a national diary study to observe the devastating impacts of the pandemic on Americans who struggle financially in order to find ways Capital One can help. Mandy takes a broad view of user experience research and is particularly interested in exploring the ethical and social implications of rapidly advancing technologies. As a person living with Complex PTSD and a member of the LGBTQI+ population, Mandy is passionate about diversity and inclusion, and believes that responsible, inclusive design begins with a thoughtful research recruitment strategy.