Cognitive Software Engineer, IBM
Jenny Mallette is a Cognitive Software Engineer for IBM’s Unified Messaging team. She graduated with her Bachelor’s degree in Computer Science from Cornell University in 2016, and received her M.Eng. from Cornell in 2017. At IBM, she leverages chat transcript data from IBM webpages to create chatbots, provide chat-summary analytics, and build tools to assist representatives during live chat. Jenny also enjoys reading papers on new Machine Learning and Statistical Modeling and thinking of ways to apply the techniques to IBM’s “inbound” dataset.