Managing Director, JPMorgan Chase
Rosa Ramos-Kwok is a Managing Director at JPMorgan Chase & Co. and is the Head of Global Technology Strategic Programs. Prior to this role, Rosa was the Head of Technology Risk Management in the Cyber Security and Technology Controls organization. She is a dynamic and results oriented Technology Executive with 25+ years held in global roles such as Software Development, Technology Infrastructure Management, Testing, Technology Risk Management, Governance, and Production Management.
Rosa joined the firm from Bank of America where she was the Managing Director, Senior Business Executive, Global Technology and Operations. Rosa held various roles at Bank of America – two in Software Development, a Governance role, and also a Chief Technology Officer role. She was the Head of Global Wholesale Banking Technology, Anti-Money Laundering (AML) and Operational Excellence and led the technology software delivery for the Wholesale Banking businesses in Global Banking and Markets (GBAM). She was responsible for leading a global organization and a multi-million-dollar budget to deliver technology solutions for Legal Entity On-boarding, strategic migration to Pega/CLM for AML, Customer Relationship Management, and Deal Accounting for Investment, Commercial, Corporate, and Business Banking. Prior the GBAM role, Rosa was the Head of Consumer and Shared Services Operations Technology where she led technology software delivery for the Enterprise Shared Services and Consumer Servicing and Operations organizations. Rosa led the AML program across Consumer and Wealth Management as well as the digitization effort of Documents Processing, Collections and Complaints systems. In addition, as the Global Technology and Operations Transformation Governance she spearheaded the Governance of a multi-million-dollar technology transformation portfolio to modernize the bank’s Software Delivery, Infrastructure Platform (internal cloud), Technology Services Management, and Data Platforms. Rosa first joined Bank of America in 2014 as the Chief Technology Officer for the Global Wholesale Bank where she oversaw the migration to IT Services Management as well as implementation of a new Lock Box system. Rosa also co-led the Global Technology and Operations (GT&O) Diversity and Inclusion Forum as well as the GT&O Hispanic-Latino Advisory Council.
Prior to Bank of America Rosa had a 20+ year career at Morgan Stanley (MS). At MS, her most recent role was Managing Director, Enterprise Production Management and Head of Americas Enterprise Infrastructure. She was responsible for the management of the production environment for the Institutional Division, which included End User IT Service Management, Service Desk, Executive Service, Infrastructure support and monitoring services, Institutional Branches Service Management, Enterprise Command Center (Incident, Problem, and Change Management), Service Quality Management, Production Management Technology/Engineering, Technology Training, Disaster Recovery and the transition to the ServiceNow platform.
Rosa rose through the ranks at MS beginning her career as a Technology Trainee and getting promoted to every level up to Managing Director and was the first Hispanic to be promoted to Managing Director in Technology. Rosa was also the chair of the Latino Employee Network.
Rosa has received numerous recognition and awards. She was identified as one of the Top 10 Female Engineers in the US by Business Insider, one of the top 50 Latina’s in Corporate America (ALPFA and Fortune), and one of the 100 Most Influential Hispanics in Technology (HITEC). Rosa has a Bachelor of Arts Degree, Cum Laude from New York University (NYU) and attended the Bronx High School of Science.