Customer Engineer, Google
Jhilam Biswas is a Customer Engineering Lead at Google Cloud, helping enterprise customers build and migrate their infrastructure, data and application stack onto the Google Cloud Platform. She plays a crucial role serving as a conduit between customers and the product/engineering and support teams at Google Cloud. She does so by enabling customers realize the true technical differentiators of the Google Cloud Platform that helps them to grow on the platform. She also helps in capturing market trends from her client interactions that helps in influencing the roadmap of upcoming Google Cloud technologies. Jhilam received her M.S. in Telecommunications Engineering with a specialization in Computer Networks from the University of Maryland, College Park. Prior to Google, Jhilam worked as a Solutions Architect in the Professional Services Organization at Akamai where she helped customers architect their security solutions.